Communication and Confidentiality

Course Overview

Clear, respectful communication and strict adherence to confidentiality are fundamental to delivering safe, ethical, and person-centered healthcare. Whether interacting with patients, families, or colleagues, how you speak and what you share matters. This course is designed to help you strengthen those essential professional skills. You’ll build confidence in empathetic communication, learn how to manage sensitive information responsibly, and develop the ability to maintain trust, dignity, and professionalism in every interaction.

Who Should Take This Course?

This course is suitable for:

• Healthcare students and trainees
• Support workers and carers Nurses, midwives, and allied health professionals
• Administrative and clerical staff managing patient data
• Anyone working in health or social care settings

What You Will Learn

• Empathetic Communication: Speak clearly and compassionately with patients, families, and colleagues
• Confidentiality Principles: Understand the ethical and legal frameworks governing patient privacy
• Information Handling: Safely store, manage, and share sensitive data in line with professional standards
• Overcoming Barriers: Recognize and mange obstacles to effective communication (e.g., language, stress, cultural differences)
• Professional Conduct: Maintain boundaries and always uphold patient dignity

Why This Course Matters

• Empathetic Communication: Speak clearly and compassionately with patients, families, and colleagues
• Confidentiality Principles: Understand the ethical and legal frameworks governing patient privacy
• Information Handling: Safely store, manage, and share sensitive data in line with professional standards
• Overcoming Barriers: Recognize and manage obstacles to effective communication (e.g., language, stress, cultural differences)
• Professional Conduct: Maintain boundaries and always uphold patient dignity

Enrol now and take the next step towards safer, more compassionate care!