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Communication and Confidentiality

About this courses


In this course, you will learn how to build confidence, communicate empathetically, and uphold patient privacy—key skills for delivering compassionate and ethical healthcare.


Designed for healthcare students and professionals, this course enhances communication abilities and deepens knowledge of confidentiality standards.


You will learn to interact effectively with patients, colleagues, and other stakeholders while maintaining high ethical standards.


Effective communication and strict confidentiality are essential in every healthcare setting. 

They not only promote patient safety and trust but also ensure legal and ethical standards are upheld.


Who This Course Is For 

This course is ideal for: 

  • Healthcare students and trainees
  • Support workers and careers
  • Nurses, midwives, and allied health professionals
  • Administrative staff handling patient information


What You’ll Learn

  • How to communicate clearly and empathetically with patients and colleagues
  • The principles and practices of patient confidentiality
  • How to handle and share sensitive information in compliance with data protection laws
  • Techniques to overcome communication barriers
  • How to maintain professionalism while respecting patient dignity


Enrol now and start your journey towards safer, more compassionate care.

For more information, simply click to contact A.R.T.S Training today!


Course requirements

  • Team Communication
  • Basic Knowledge
  • Strong Communication Skills:

In This Course, you will learn how to

  • Team Communication: Strengthen collaboration skills to work effectively within healthcare teams and support coordinated care delivery.
  • Building Trust: Discover how strong communication and confidentiality practices foster trust with both patients and healthcare professionals.
  • Demonstrate confident, compassionate communication
  • Uphold confidentiality and patient privacy in line with legal frameworks
  • Maintain professional boundaries and ethical conduct

Frequently Asked Questions

What are the key elements of effective communication??

Effective communication involves clarity, active listening, empathy, and feedback..

How can you improve communication skills??

Practice active listening, be clear and concise, use non-verbal cues, and seek feedback..

What are common barriers to communication??

Barriers include language differences, cultural misunderstandings, emotional interference, and physical distractions..

What is confidentiality??

Confidentiality involves protecting sensitive information from unauthorized access and disclosure.

Why is confidentiality important in the workplace??

How do you maintain confidentiality at work?.

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